12.3.2 Simply Listen Activity

Now it is time to practice. 

• Role-play between members of your team. If you do not have a team, find a willing friend or family member to play the customer role. 
• One person will use a customer situation from below. The other will simply have a conversation with that customer. 
  • Single Parent 
  • Dechurched Professional
  • Homeless Person 
  • A regular customer of a local food bank 
  • Church Member that does not plan to return to in-person worship 

• As you play the role of leading the conversation, remember the 3 questions to be listening for that Bill shared in Simply Listen. It is important that you don’t actually ask the question, but you listen to the conversation with those questions in mind.  

1. Where is the person experiencing success? 

2. Where are they struggling or hurting? 

3. What do they value?